FAQs



Does FileFlex Sync My Data and Keep it on a Qnext Server?

No, FileFlex doesn't store or sync your files to any server anywhere. Your files are shared, accessed, and streamed from their source locations. If your files are stored on your PC, then you are accessing them from your PC. If they are on your NAS, you are accessing the NAS using FileFlex.
The FileFlex server acts like a switchboard to connect you to your files. Your files are not synced, copied, or stored by FileFlex or any third parties.


How Do I Delete All Data Stored in my FileFlex Account?

First, realize that FileFlex does not store or make copies of any of your files.  FileFlex does keep a record of your activities that you can access in the Activity Tab.  To delete all information that FileFlex has under your account, you need to delete your account.  When you delete your account, the Activity log is deleted. The only information we retain for a limited period of time is your email address.  This is to prevent possible repeat use of the free 30-day trial period.


I Can’t Connect to My QNAP NAS

For security reasons, QNAP does not allow external access to their NAS using the administrator credentials and you cannot use the administrator credentials to log in using FileFlex.  You must establish a user account on the NAS and log in with your user credentials.


To create a user on your QNAP NAS:

  • Log in to the QNAP Finder software. (For more information about setting up a QNAP NAS and installing QNAP Finder, see the Quick Installation Guide for your QNAP NAS model available at the QNAP Support Center.)
    • Make sure your computer is connected to the same network as the QNAP NAS and can access the Internet.
    • Download the QNAP Finder software from the QNAP website here
    • QNAP Finder will find your QNAP NAS on the local network. Open QNAP Finder, select the QNAP NAS that it finds, then click Login.  Log in to the NAS with your administrator credentials
  • Users are created by the administrator under Main Menu > Control Panel > User - see the Installation Guide for your QNAP NAS model available at the QNAP Support Center).