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Content Management

How to Connect to a DROBO NAS

Step 1: Install the FileFlex Connector on the Drobo NAS.

Note: You must be already set up as a user on the Drobo NAS with credentials in place. see the Installation Guide for your Drobo NAS model available at the Drobo Support Center.

  1. Before you can begin, if you have not already done so, you must mount Drobo Apps.
    • You need to obtain the IP address of your Drobo. To do this, open the Drobo Dashboard, select Status in the left side navigation bar, then click the dropdown in the viewing pane and select Network Information. Write down the IP address that will be displayed in the viewing pane.
    • Obtain the IP Address of Your Drobo

    • Mount the DroboApps Share.
      • If you are on a Mac:
        - open Finder -> Go -> Connect to server (or user Cmd+K shortcut), enter the server_address/DroboApps, provide credentials for access.
      • If you are on Windows:
        - From Windows Explorer pick to Mount network drive and enter Drobo’s address/DroboApps. Provide credentials if asked. Example: \\\DroboApps
      • Mount DroboApps

  2. Install the FileFlex Connector on your Drobo from Drobo Apps. Open your Drobo Dashboard and log in as the Administrator. (If you have not already instaled Drobo Dashboard, you can download from Open the Drobo Apps tab from the left navigation column, select the FileFlex Connector and click Install.
  3. Install the FileFlex Connector

Step 2: Link your FileFlex account to the Drobo NAS.

NOTE: PC should be connected to the NAS over the same network.
  1. Next you must link your FileFlex Enterprise account to your Drobo NAS. From your PC or mobile device with the FileFlex Connector already installed and connected to the NAS over the same network whether via LAN or Wi-Fi, open FileFlex Enterprise.
  2. Select the menu icon in the Global Application bar. In the dropdown, select Add Content Source.
  3. Select Add Content Source

  4. Select the company you would like to add the NAS to.

  5. Select the Drobo icon and run the setup wizard.
    Note: You must be on the same network of the Drobo NAS being added, via either LAN or Wi-Fi. After you have added the NAS as a content source, it can be accessed over the internet.
    • In the setup wizard, you will have the option to edit the following device settings:

      - Network settings
      - Proxy settings to access the Internet
      - Anti-virus settings

      To edit these or to define which antivirus software on the host machine will be used to scan files uploaded to it, please refer to the section Device Settings.
      Note: The antivirus software must already be installed and running with a valid license on the host machine.
  6. The activation page will now appear that will link your Drobo NAS to your FileFlex account. You will need to enter the following credentials.
    (Note: The user must be already set up as a user on the Drobo NAS with credentials in place. See the User Guide for your model available at the Drobo Support Center.)

    Username - This is the username of the credentials you use to access the Drobo NAS on the network.
    Password - This is the password of the credentials you use to access the Drobo NAS on the network.
    Domain (Optional if not part of a domain) - If your NAS is on a company or corporate domain, you will need to enter the domain that your server belongs to. Leave this blank if you are not sure or contact your IT department for your domain name.
    Activation Code - This code is entered automatically for you. For security reasons the code is time limited and will time-out if not used shortly. If the code does time-out, you will need to start again at Step 1.

    After you have entered your user credentials, click Activate.

You should now have connected FileFlex Enterprise to a Drobo NAS. You can assign users to that NAS - see Assigning Specific Content Sources To a User

Note: Although administrative credentials are used to set up NAS, the user’s credentials are used to access to the storage. Each user that is permitted to access this storage will need to have their own credentials and permissions in place.